Download Basics

  1. Q.What kind of file is the music download?
    • A.Mp3’s (these files will play on all mobile devices) – also see “Can I use my music with an iPod or an iPhone?”
  2. Q.How do I redeem the card?
    • 1.Gently scratch off the silver coating on the back of your Gift Card to reveal the entire account number and security code
    • 2.Go to
    • 3.Browse the site and select a track or album
    • 4.Create a Disney Music account using your email and user generated user name and password
    • 5.Enter the full account number and security code in the appropriate places
    • 6.Follow the onscreen instructions to download to you computer
    • 7.Your selection is now in your computer or device’s “Downloads”
    • 8.For additional music selection, simply return to the catalogue and select more items – (once you have login and/or completed a transaction you will automatically be able to buy tracks and albums using our 3-click purchase.
  3. Q.Can I use my music with an iPod or an iPhone?
    • A.Yes, all devices and handsets that are capable of storing and playing full-length music files support our MP3 downloads. This includes iTunes/iPhone etc. You will have no problem opening MP3s on such devices and storing them into your music folders and libraries. This will be just as easy on a PC as it would be on a Mac.

      DisneyMusicStore is not currently mobile compatible, but will be soon. Meaning, at this time direct downloading of music files to your mobile device is not yet supported as Apple does not allow direct downloading of music from any site other than iTunes. However you can purchase the music from your Mac or PC and transfer the music onto your iPhone or smart phone (if the smart phone is capable of storing and playing music).
  4. Q.Can I download music to my phone?
    • A. No. DisneyMusicOnline is not currently mobile compatible, but will be soon. Apple does not allow direct downloading of music from any site other than iTunes. However you can purchase the music from your Mac or PC and transfer the music onto your iPhone or smart phone (if the smart phone is capable of storing and playing music).
  5. Q.Do you support iTunes and Mac users?
    • A.Yes, we support Mac users. MP3 files can be downloaded and played on a Mac, in iTunes, on an iPod and iPhone.
  6. Q.How long does it take to download a file to my computer?
    • A.The time required to download a file to your computer depends on the size of the file, the file type, and the speed of your internet connection.
  7. Q.How do I transfer the files to my media player or portable device?
    • A.The music files are playable on all computers as well as many handsets and portable devices. You can transfer these to most portable devices and media players. If you have questions about how to transfer files to your particular media player or device, you may browse the help documentation for the program, instruction manual for the device, or visit the manufacturer's website.
  8. Q.Can I play my downloads on more than one computer?
    • A.Yes, your downloads can be played on more than one computer. Once you have downloaded the files, the first thing you must do is copy the files to the new machine. You can do this by burning the tracks to a CD. If you are in a network workgroup, you can copy the tracks to additional computers via your local area network. You can also connect two computers using USB cables or save the files on a USB flash drive. Or if you have a cloud-based storage provide (e.g. iCloud, DropBox, Box, etc.) you can upload from one device and download to another.
  9. Q.Where should I save the downloaded file? Where is my downloaded file?
    • A.Most computers/browsers default to a certain location automatically - oftentimes, this is a folder called “My Music” within the main “My Documents” folder on the hard drive. Users often default to "My Downloads" or iTunes.

      You can always tell your computer where you want to save your files by opening your player of choice, and configuring the destination folder or location from the top options menu. You can also control this by changing your browser settings. However, we strongly recommend that you choose to save the file on your desktop from the download prompt so it is easier for you to access after the download is completed then moving the file to your desired location.

      Important note: If you have not designated a folder of choice for your downloads yet, it is possible your download may have gone to your temporary folder.
  10. Q.Where can I find the music I downloaded?
    • A. To find a file once it has been downloaded, use the “Search” or “Find” option on your computer.
    • A.Windows 7 Users: Click on the Start button (Windows logo) usually found at bottom left of your screen on the toolbar. Use the search box at the bottom of the resulting menu. Type “.mp3” in the search box, and it will find all MP3 files on your computer. The file you downloaded should be amongst the results.
    • A.Firefox Users: Click Firefox at top left > Options > Options > General Tab. Note the location of downloaded files in the Downloads section. If 'Save Files to' is selected, navigate to the listed location to find your music
    • A.MAC Users: Check your iTunes library and Downloads folder.
    • A.Windows Vista Users: We recommend opening your browser to find where your Temporary folder is located on your computer. In Internet Explorer 6, you will choose Tools>Internet Options>General Tab>Settings under Temporary Internet files. Internet Explorer 7 and 8 users, choose Tools>Internet Options>General Tab>Settings under Browsing History. You can then search your system for the folder.

      When using Windows and the Firefox browser, your online download should show in the Firefox download manager (Downloads pop-up or window), which usually appears in your task bar at the bottom of your screen. You should see something akin to "All files are download to: [Location]" at the bottom of the download manager. You can also right click on the file itself in the download manager and select "Open Containing Folder."
    • A.Windows XP Users: Click on the "Start" button and select “Search.” Type .mp3 in the search box, and it will find all MP3 files on your computer. Please see the following instructions.
      1. 1) Go to “My Computer” by clicking on Start and selecting “My Computer” or choosing the My Computer icon. Choose your hard disk drive##>Documents and Setting##>(Your Name)##>Local Settings##>Temporary Internet Files.
      2. 2) Click on the word “Type” in the header to sort the files by file type. Next, scroll down to the file type labeled Windows Media Audio, MP3, or other depending on the download. Look at the “Date Modified” column for the latest files modified. The latest one would likely be your latest download.
      3. 3) Highlight the file, and drag it out of the Temporary folder and onto your desktop. You will notice that the file name, if previously shown as scrambled numbers, now changes to the name of the song you downloaded.
      4. 4) Drag the file into your folder of choice for future use. We recommend you use your computer’s default My Music or My Downloads folders.
    • A.Important note: It is also possible that your download may be in your Temporary folder. If this happens, the file will have an odd numeric name, and you will have to move it out of the Temporary folder in order to see the correct name and retrieve your file.
  11. Q.Can I burn my content onto a CD?
    • A.You can easily burn a CD from your MP3 files if your computer has CD burning capabilities. Many media players allow burning straight from their interface. Please visit the help section or website for your media player for more information on how to do this
  12. Q.For best results when using Internet Explorer (Cookies, Browser Settings, Security) OR My browser blocked my download.
    • A.We recommend using Internet Explorer as your browser and ensuring that the internet settings are set to accept all cookies. Please try the following:
      1. 1.Please open IE browser and click on Tool > Internet Option > Privacy. Please make sure the following is unchecked: Block pop-ups or Turn on Pop-up Blocker
      2. 2.Next, please click on the Advanced button (under Settings in the Privacy tab) and make sure the following is checked:
        Override Automatic Cookie Handling - then choose - First Party Cookies (Accept), Third Party Cookies (Prompt), Check to Always allow session cookies, then click OK.
      3. 3.Please make sure security levels are low (Tools > Internet Option > Security) and all firewalls are off.
    • A.We recommend the following:
      1. 1.Go to Tools > Internet Options > Security > Custom Level button, and scroll down to the "Download" section. There should be three check boxes. Make sure they all say “Enable” so your browser may support in-window downloads. Please make sure you are not in the "ActiveX" section. Click OK.
      2. 2.Please close and reopen the browser, and then try your download again.
    • A.When downloading, please choose “Save” rather than “Run” or “Open.” Choose a location you will remember such as “My Music” or “Desktop”.
  13. Q.Is my computer compatible with your downloads?
    • A.Yes, mp3’s are playable on any computer or digital music player
  14. Q.Do my downloads expire?
    • A.No